Shipping Information
Everything you need to know about our shipping policies and delivery services
Delivery Methods
Our Delivery Partner
We partner with J&T Express, a trusted logistics provider, to ensure reliable and efficient delivery of your orders. J&T Express offers extensive coverage across Malaysia with real-time tracking capabilities.
Standard Delivery
• 3-5 working days for West Malaysia
• 5-7 working days for East Malaysia
• Free shipping for orders above RM150
Express Delivery
• 1-2 working days for West Malaysia
• 2-3 working days for East Malaysia
• Additional RM15 shipping fee
Order Processing
Processing Timeline
• Orders are processed within 24-48 hours
• Orders placed during weekends or public holidays will be processed the next working day
• You will receive a tracking number once your order is shipped
International Shipping
Available Regions
• Singapore: 3-5 working days
• Brunei: 5-7 working days
• Indonesia: 7-10 working days
• Other Southeast Asian countries: 10-14 working days
International Rates
• Shipping rates are calculated based on weight and destination
• Free shipping for international orders above RM500
• Custom duties and taxes are the responsibility of the customer
Important Information
Delivery Guidelines
• Please ensure your shipping address is complete and accurate
• A signature may be required upon delivery
• We are not responsible for delays caused by customs or weather conditions
• Contact our customer service if you haven't received your order within the expected timeframe
Track Your Order
Tracking Information
• Track your order using the tracking number provided in your shipping confirmation email
• Visit J&T Express Tracking to track your package
• Updates are provided at key stages of the delivery process
• Contact our customer service team if you need assistance with tracking your order